By placing an order, You confirm that You have read, understood and accepted these following policy.
30-Day Exchange & Return Policy
If there’s something wrong with your order (defective product, incorrect order, damaged order,or not in love etc.), please contact us within 30 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved then you can return the product to us with the order number on the packaging(The order number is very important on the packaging,because we need to return your money accroding the correct order number).Of course we will be sending a replacement if you accept this way( just please tell us what new models you need). Please do not return anything before we review the case,our customer service team will review the request and will send further instructions.Songcaihui reserves the right to refuse any return request, if the return is caused by malicious competitive business practices.Disclaimer:You will be responsible for paying for your own shipping costs for returning your item(Unless the product quality has problems).
Return&Exchange Service Procedure
1.Please login to your Songcaihui account and locate the order you are not satisfied with.
2.Please contact Songcaihui support.Please select the service type, either an Exchange or Refund. Choose the specific product and describe theissues that have caused the need for a refund/exchange. Please upload your original prescription if you have a prescription issue.Fordamaged/defective product, pictures are also necessary.
3.Once we received your request, your exclusive Customer Service representative will email you back to rectify the issue with 24 hours(48 hours on weekends). Please check your spam folder if you don’t hear back from us prior to chasing us up as it might have gone into thisfolder. Please follow the instructions that are provided by our customer service representative.
Return Office Address
1.For CN Markets: Room 202, Unit 2, Building 76, Xinshenghuo Jiayuan, Shunhua Road Street, High-Tech Development Zone, Jinan City, Shandong Province, China.
Important Disclaimer:
1.Please contact our Customer Support Team to ask for before returning.
2. The complete original packaging box is required when returning the goods so as not to affect our secondary sales.
3. Product color in reality may differ from what you see on the website, due to light, varying screen resolutions, and photo backgrounds.
4. Please note the frame size is manual measurement may have an error within 1-3mm.
5. We do not provide a replacement service for Non-Songcaihui purchased product.
